Shopify operations automation
Less admin. Less repetitive work.
Finding out too late about low stock, missed order issues or outdated product details? WESWOO connects Shopify with your existing tools for alerts, data updates and everyday support queries.
- 01Stock is below the restock lineAlert procurement to restock
- 02Order is missing an addressSupport completes the details
- 03Update product information onceSync it to the Shopify store
Connect the work across your tools
Start with a clean admin setup
Organise the admin information your product, order, inventory and support work relies on.
Stop repeated support lookups
Put approved product and after-sales information where support can find it during follow-up.
Keep important decisions with people
Designated people confirm refunds, price changes, payment status, fulfilment arrangements and customer communication.
Let your tools handle repetitive work
Start with the task that takes the most time: fewer admin checks, copied records and missed messages.
Inventory alerts
We set up product-specific stock alerts in the tools purchasing and operations already use, reducing daily manual checks.
Order follow-up
We flag orders needing attention and assign them to the right colleague with an order link and a clear follow-up task.
Support information
We bring approved product guidance, returns policies and order information together so support staff can find answers during a conversation.
Product data updates
We connect your product records to Shopify to update shared fields together while keeping market-specific content separate.
We set it up. Your team takes it forward.
Start with how your team works today
Ask the person doing the task to walk us through it. We look for time-consuming steps and information they repeatedly have to look up.
We set it up in the tools you use
We configure the agreed alerts or data updates so staff can receive messages and find the relevant orders in their everyday tools.
Let the people using it try it
Support, purchasing or operations staff try test orders and stock changes. We adjust noisy alerts or missing information before regular use.
Maintain it as the business changes
Hand over the confirmed workflow for daily use, then maintain it as products, markets and operations change.
Choose what your store needs
You do not need everything at once. Start with the daily task that takes the most time.
- Less repeated entry
- Route exceptions to an owner
- Review important actions
Get the restock reminder before stock runs out
Let purchasing know when stock is running low, without checking the admin every day.
Get exception orders to the right person quickly
Bring incomplete addresses and payment questions to support instead of letting them get lost.
Update Shopify from one product record; stop when information is missing.
Update product information once, not everywhere
Update product details once instead of copying them into every tool.
Stop looking up the same customer question twice
Give support the order and approved returns information when a customer asks for help.
Know what needs attention first
Busy teams lose time to missed tasks, repeated questions and scattered records. We bring the task and its details together so the next person knows what needs doing.
Put orders awaiting support or warehouse checks on the right person’s task list instead of relying on a message in a group chat.
See who is following up
Flag orders with missing addresses or payments awaiting confirmation so staff do not have to open every order to find them.
Find orders needing attention
Keep purchases and earlier questions with the enquiry, so a colleague taking over does not need the customer to explain everything again.
Pick up without starting over
Check the business scenarios before handover
- Route an example order as agreed
- Avoid duplicate reminders
- Hand exception records to the owner
- Keep human review for important actions
Handle alerts and data handoffs as agreed. Owners decide refunds, price changes, payment confirmation and fulfilment arrangements.
Keep the team focused on decisions
Pause an exception and take over
When an exception appears, pause the affected handling and pass the record and context to the owner.
Start with one real operations problem, then maintain and expand it from team use and exception records.
Deliver one clear result, then expand
Start small, with support to grow
Start with one task if automation is new to you. If your existing setup is not working well, we can assess and improve it without assuming everything needs replacing.
App subscriptions, additional development and ongoing support costs are explained separately before work starts.
What we will do
Scoped to your needs
Choose one repetitive task. We configure it, test it and show the team how to use it. Your staff try it before you decide whether to add more.
We review your apps and settings, keep what works, and fix specific problems such as noisy alerts, missing updates or unclear handovers.
When warehouses, markets or team responsibilities change, we review and adjust the agreed setup. New features are scoped separately; maintenance is not unlimited development.
Delivered materials:
- Agreed scope and costs
- Completed setup and test records
- Instructions for daily use and routine changes
- Outstanding items and follow-up responsibilities
Use example orders, stock changes and support questions to check ownership, alerts and handoffs before the team takes over.
Support and operations start from approved product, inventory and after-sales information.
Document daily work and exception handoffs for the next operator.
Leave exception records and the maintenance checklist with the owner.
Get exception orders to the right person quickly
During busy campaigns, flag orders with missing addresses or payment questions so support can focus on those first.
Get the restock reminder before stock runs out
Give purchasing an early heads-up for fast-selling products, rather than waiting for someone to send a stock screenshot.
Stop looking up the same customer question twice
Keep purchases and earlier enquiries together so customers do not have to repeat their story to each support agent.
Update product information once, not everywhere
Launching many products at once? Connect your product records to the store so shared details do not need to be entered repeatedly.
Support starts from approved information
Turn approved setup and returns information into a reference for everyday questions, with unusual cases handled by your team.
Give follow-up tasks to the right person
Keep promised follow-ups visible with customer details and reminders, instead of leaving them buried in chat history.
Pause an exception, then hand it to the owner
When warehouse and store records disagree, alert the team to check them rather than continuing with incorrect information.
Maintain the workflow from actual use
As warehouses, products and teams change, we can maintain the setup instead of making you start again with a new provider.
Yes. Start with restock alerts for your main products or flag orders with missing addresses. Let the team try it before adding more tasks.
Not just a report. We set up the agreed alerts, data updates or support lookups in your tools, test them, and show your team how to use and maintain them.
The workflow passes the order, product or customer context to the owner using the agreed handoff. Your team decides refunds, price changes, payment confirmation, fulfilment arrangements and final customer communication.
First agree which product and after-sales information is authoritative, then configure the handoff and human review. Missing or conflicting information goes to the owner.
Your operations team handles day-to-day use. We explain how to read alerts and change routine settings. Ongoing support can be arranged; changes to warehouses, apps or features are scoped and priced before work begins.
Not necessarily. Tell us which store, support and warehouse tools you use. We check existing connections first and explain any extra apps, development costs and maintenance before you decide.
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